T-Mobile in Hazlet, NJ Closed now

Reviews about T-Mobile

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  July 21, 2020, by Nick Briggs
  Buyer beware. T-Mobile has some shady practices regarding their "free" product programs. Went in there in November for the buy one get one galaxy phones. For the offer you needed to activate a new line. Cool was there for a new line in the first place. Added the new line with the required plan. The phone being paid for had to be put on an installment plan. So went ahead and did that. Sales associate assured my wife and I that we met all the requirements for the offer. ( she was correct, my issue is not with the staff at this location they were wonderful) so they say it takes 6-8 weeks for the rebate to process and be mailed out. So here we are almost 11 weeks later and nothing. Call today and they tell me my rebate was denied. Because we never added a line. We did, I'm using that new line to write this. Lady on the phone took a loom at my account and saw that we did in fact qualify and did an over ride to issue the rebate. While doing this she informed me that it was a good thing I called when I did because after a certain amount of time even if it is their error the rebate won't be issued and there is nothing that can be done. Normally I would chalk it up to human error but this is the 3rd "free" product that I've had an issue with. The last 2 weren't as costly so I didn't notice they were added onto my bill until they were almost paid off. It's a shame that a company as large and profitable as this still feels the need to scam their customers.
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  July 01, 2020, by Joe Canavan
  Went here to try and resolve a bunch of issues with my service account and phone as I am a new customer they refused to help me stating they couldn't do anything since I cracked the screen. I spent 2 hours on the phone with a few representatives and got it straightened out.